Cancellation terms
Our standard cancellation terms apply to all direct bookings:
- More than 2 days before arrival — the reservation may be cancelled and any amount paid is refunded, less any non-refundable charges disclosed at the time of booking.
- Within 2 days of arrival — the full reservation price is charged.
- No-show — a cancellation fee is charged and the room is released.
- Early departure — the full booked stay remains payable unless otherwise agreed in writing.
Where a rate has been booked under a promotional, advance-purchase or non-refundable plan, the terms shown against that rate at the time of booking override the terms above.
How to cancel or amend
To cancel or amend a booking made directly with us, contact the hotel quoting your booking reference:
- By phone on +91 62922 33333
- By email to bansara.royal@gmail.com
A cancellation takes effect only once we have acknowledged it in writing. Please retain that acknowledgement.
Amendments to dates, room type or occupancy are treated as a new booking at the rates available on the day of amendment, and are subject to availability.
How refunds are processed
- Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
- Refunds are initiated within 5 to 7 working days of approval.
- Once initiated, the time taken for the amount to appear in your account depends on your bank or card issuer, and is typically a further 5 to 10 working days.
- Payment gateway charges, where levied, may be deducted from the refunded amount.
- Applicable taxes are refunded in proportion to the amount refunded.
Bookings made through travel agents
If you booked through an online travel agent such as MakeMyTrip or Booking.com, or through any other intermediary, your cancellation and refund request must be raised with that party. Their terms and their refund timelines apply, and the hotel cannot process a refund for a payment it did not receive directly.
If the hotel cancels
In the unlikely event that we are unable to honour a confirmed booking, we will either arrange comparable accommodation nearby at no additional cost to you, or refund your payment in full, at your choice. Our liability in such cases is limited to the amount you paid for the affected nights.
Events beyond our control
Where a stay cannot proceed because of events beyond either party’s reasonable control — including natural events, government restrictions, civil disturbance or transport failure — we will work with you in good faith to reschedule the booking. Where rescheduling is not possible, refunds are considered on a case-by-case basis.
Banquet and event deposits
Deposits paid against banquet and event bookings are governed by the separate event agreement signed for that occasion. Deposits are generally non-refundable within the notice period stated in that agreement, but may be transferable to a rescheduled date at the hotel’s discretion.
Billing disputes
If you believe you have been charged incorrectly, contact us within 30 days of the charge with your booking reference and the details in question. We will investigate and respond with our findings. Raising a chargeback with your bank before contacting us may delay resolution.
Questions about this policy
Write to us at bansara.royal@gmail.com or call +91 62922 33333. We will respond within a reasonable time.