Overview
This policy explains what personal information The Bansara Royale (“we”, “us”, “the hotel”) collects when you use this website, make a reservation or stay with us, how we use that information, and the choices available to you.
By using this website or making a booking, you consent to the practices described here.
Information we collect
We collect only what we need to confirm and deliver your stay:
- Booking details — name, email address, mobile number, arrival and departure dates, room and rate plan selected, number of guests, and any special requests you send us.
- Identification — a government-issued photo ID is recorded at check-in, as required by law for hotel guests in India.
- Payment information — processed directly by our payment gateway. We do not receive, see or store your full card number, CVV or UPI credentials.
- Enquiries — the content of any message you send through our contact or reservation forms.
- Technical data — standard web-server logs and, where enabled, anonymous analytics about how pages on this site are used.
How we use your information
- To confirm, modify and deliver your reservation.
- To send booking confirmations, payment receipts, pre-arrival details and post-stay messages by email and WhatsApp.
- To respond to enquiries, requests and complaints.
- To meet legal, tax and law-enforcement obligations applicable to hotels in India.
- To improve this website and the services we offer.
We do not sell your personal information, and we do not share it for anyone else’s marketing.
Who we share it with
Your information is shared only with parties who need it to deliver your booking:
- Payment gateway — to process and refund payments.
- Messaging providers — to deliver email and WhatsApp notifications relating to your booking.
- Travel partners — where you booked through an online travel agent, we exchange the reservation details necessary to honour that booking.
- Authorities — where we are legally required to disclose guest information.
Cookies
This website uses cookies to keep the site working correctly, remember your preferences, and understand how the site is used in aggregate. Third-party embeds such as the Google Map and the background video may set their own cookies. You can block or delete cookies in your browser settings, though some parts of the site may then not work as intended.
How long we keep it
Reservation and billing records are retained for as long as required by Indian tax and hospitality regulations. Enquiries that do not result in a booking are retained only for as long as needed to deal with them. Marketing consent is retained until you withdraw it.
Your rights
You may ask us to:
- Confirm what personal information we hold about you.
- Correct anything that is inaccurate or out of date.
- Delete information we are not legally required to retain.
- Stop sending you marketing messages, at any time.
Write to us using the details below and we will act on your request within a reasonable period.
Security
This site is served over an encrypted connection. Access to booking records is limited to authorised staff. No system is perfectly secure, but we take reasonable technical and organisational measures to protect the information you entrust to us.
Changes to this policy
We may update this policy from time to time. The revision date at the top of this page always reflects the current version.
Questions about this policy
Write to us at bansara.royal@gmail.com or call +91 62922 33333. We will respond within a reasonable time.